Privacy Policy

1. Who We Are

PawHaven ("we," "us," or "our") operates the website pawhaven.com. We sell pet accessories online and ship products directly to customers. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our site or make a purchase.

2. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number
• Billing and shipping address
• Payment information (processed securely by Stripe — we never store card details)
• Order history and product preferences
• Messages you send us via email or contact forms

We also automatically collect certain technical data when you visit our site, including your IP address, browser type, pages visited, and referring URLs, via cookies and similar technologies.

3. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Send order confirmations, shipping updates, and receipts
• Respond to your questions and provide customer support
• Send promotional emails (you can opt out at any time)
• Improve our website, products, and services
• Comply with legal obligations

4. Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties only as necessary to operate our business:

• Stripe — to process payments securely
• Shipping carriers and suppliers — to fulfill and deliver your order
• Email service providers — to send transactional and marketing emails
• Analytics providers — to understand how our site is used
• Law enforcement or regulators — if required by law

5. Dropshipping Disclosure

PawHaven operates as a dropshipping business. When you place an order, your shipping name and address are shared with our suppliers so they can ship your order directly to you. We do not share your payment information with suppliers.

6. Cookies

We use cookies to keep your cart active, remember your preferences, and analyze site traffic. You can disable cookies in your browser settings, but some features of the site may not function correctly without them.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes. Order records are typically retained for 7 years for tax and accounting purposes.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications at any time

To exercise any of these rights, email us at privacy@pawhaven.com.

9. Security

We take reasonable technical and organizational measures to protect your personal information. All payment transactions are encrypted and processed by Stripe, which is PCI-DSS compliant. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the date at the top of this page. Continued use of the site after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:
Email: privacy@pawhaven.com